Digital+Reference


 * [|Digital Reference Overview]
 * [|Virtual Reference Services]
 * [|Maryland AskUsNow!]
 * [|Library of Congress Best Practices]
 * [|International Reference & Service Guidelines]

** Virtual Reference Services **

 * 1) **  What is a virtual reference service as opposed to a traditional reference service?  **
 * 2) **  What are the advantages of virtual reference services?  **
 * 3) **  What are the criticisms of virtual reference services?  **
 * 4) **  What would be examples of questions one would ask a librarian in 2003?  **
 * 5) **  What would be examples of questions one would ask a librarian in 2012?  **
 * 6) **  Let’s find a virtual reference service that provides online chat and see if we can get conduct an online chat with a live person  **
 * 7) **  Let’s try to ask some questions via SMS and see how soon we can get a response  **

** Digital References Overview **

 * 1) **  What are the three elements of a digital reference transaction? Why is each element important?  **
 * 2) **  What are the differences between asynchronous and synchronous delivery models?  **
 * 3) **  What are more popular based on your experiences?  **
 * 4) **  If Facebook and Twitter existed at the time this article was written, which deliver model would they be classified as?  **

** Maryland AskUsNow **

 * 1) **  How many questions have been asked and answered since its launch?  **
 * 2) **  Who are answering these questions?  **
 * 3) **  Why is there a copyright concern?  **
 * 4) **  Why does this service need a disclaimer?  **
 * 5) **  Should we try to ask a question?  **

** Library of Congress Best Practices **

 * 1) **  Who are the audience of this article?  **
 * 2) **  What is the QuestionPoint service?  **
 * 3) **  Who are using the QuestionPoint service?  **
 * 4) **  What is the best practice for handling a “homework” question?  **
 * 5) **  What does “routing” mean?  **
 * 6) **  What kinds of questions do the librarians in the library of congress answer?  **
 * 7) **  What kinds of questions the librarians in the library are unable to help with?  **

** International References & Services Guidelines **

 * 1) **  What organization created these guidelines?  **
 * 2) **  How long has this organization been around?  **
 * 3) **  What is international about these guidelines?  **
 * 4) **  Let’s see if we got some answers from librarians. Do these answers follow the guidelines?  **